In case once you receive your Lottie products, they are not just as expected, you can return or exchange your items within 1 month. Contact us via info@arklu.com and our Costumer Service Team will be glad to inform you and guide you through the process. Once the return has been approved, you will receive your refund via the same means used to make your purchase. If you want to learn more about this, please visit our Shopping Guide.